Shipping policy
Shipping PolicyLast Updated: September 6, 2026 At Smarts Harbor, we are committed to providing our customers with a reliable and transparent shipping experience. Shipping DestinationsWe currently ship orders to addresses within the United States. At this time, we do not offer international shipping unless otherwise stated on our website. Order ProcessingOrders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or U.S. holidays will begin processing on the next business day. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available. Shipping TimesOur standard shipping delivery time is approximately 3–7 business days after the order has been shipped. Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, high shipping volumes, or circumstances beyond our control. Estimated total delivery time: 4–10 business days, including order processing and shipping. Shipping CostsShipping costs are displayed at checkout before you complete your purchase. If a product or promotion qualifies for free shipping, the applicable offer will be clearly displayed on our website or at checkout. Order TrackingAfter your order has shipped, we will send a shipping confirmation email containing your tracking number when available. Please allow 24–48 hours for tracking information to become active after the shipping carrier receives and scans your package. Delayed or Missing OrdersIf your order appears to be delayed, please check the tracking information provided in your shipping confirmation email. If the tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and with household members or neighbors. If you still cannot locate your package, contact us at: Email: smartsharbor.shop@gmail.com We will assist you in investigating the shipment with the appropriate carrier. Incorrect Shipping AddressCustomers are responsible for providing an accurate and complete shipping address when placing an order. If you notice an incorrect shipping address, contact us as soon as possible at smartsharbor.shop@gmail.com. We will make reasonable efforts to correct the address before your order ships. However, once an order has been shipped, we may not be able to change the delivery address. Damaged PackagesIf your order arrives damaged, please contact us at smartsharbor.shop@gmail.com as soon as possible. Please include your order number and clear photographs of the damaged package and product so that we can investigate the issue and determine the appropriate resolution. Changes to This Shipping PolicySmarts Harbor reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Last Updated date. Contact UsIf you have any questions regarding shipping or your order, please contact us: Smarts Harbor |